Knowledge Base Management

Usage

CRMdesk Knowledge Base is a repository of frequently asked questions (FAQs) structured by products, areas and access levels. “Customer” Questions mainly concern customer-specific matters and are visible only to customers who submitted them. In contrast, Knowledge Base FAQs are created by your support team, deal with more generalized issues and can be accessed by either anyone or limited groups of customers.

FAQ access restriction method and settings are described in the Customizing documentation. The present section is related to the operational aspects of CRMdesk Knowledge Base.

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