Support Desk Setup

Definition

Customizing the major objects of the Support Desk web site.

Areas

Support Desk Setup Settings cover the following areas/issues:

• Products – managing products and product areas.

• Custom Fields – creating new specific fields for the question entry and customer registration forms.

• Question Status – creating and maintaining new question statuses.

• Knowledge Base Access Levels – describes the customizing of your Knowledge Base for public and restricted access.

All of the settings described in the following sections can be accessed via corresponding links from the Setup tab of your Support Desk.

Next: Products/Areas Setup