Usage
Using the Settings & Layout section you can customize the layout and properties of elements displayed on the end user web site. You can select:
- Which tabs should appear in the customer interface;
- Customer Desk page layout width.
Path
Setup tab – Customer Desk Setup - Settings & Layout
Procedure
The settings and layout setup page contains several customization areas.
Tabs
Here, you define which page tabs your customers should see when they access your support site. Using radio buttons, you can hide any tab or make it visible. The FAQ and My Stuff tabs have extended visibility options:
- When accessible, the FAQ tab can be used in one or both of the modes: Browse and Search;
- If the Feedback field is checked, customers are able to assess whether a FAQ is helpful (Yes or No);
- Option allowing you to define whether to display related articles or not;
- Registration control method (Self-Service, Restricted, Simple, Custom, and Mixed);
- If the Allow reopen check box is selected, your customers will be able to reopen closed questions.
Layout width
Layout width defines position of a search control on the Customer Desk’s FAQ section.
When “Narrow” layout is selected, the ‘search’ control will appear underneath other controls instead of on the right side of them. It helps in special cases when Customer Desk needs to fit in the narrow space to achieve appearance integration.