"CRMdesk serves us very well and I am glad to see that you are always looking for ways to improve it - keep up the good work!" Alan Greenfield
Technical Support Engineer
Vine Micros Ltd. |
"Your system is the most intuitive and feature rich system we found not even considering the price. It is a perfect fit for our small but growing company." Joe Hill
President
User Friendly Consulting, Inc. |
"We love your product! It has really helped us as a small business. Especially since most of us work from our home offices, it has added a lot of cohesiveness to our communications.
We look forward to continuing with your product and using more of its functions.
I especially like your responsiveness to our requests, and features you have added at our suggestion." Jackie Koehler
4 Walls |
"I have to say I am extremely impressed with CRMDesk and particularly these recent addition - what you call a 'minor' update. Absoutely superb. Thank you for the hard work you put into this product and for the way it is helping us in our organisation." Andy Woodbridge
STL |
"This is an excellent product. Thanks for excellent help.. Much better responses to questions than any other vendor...top job
Thanks" Mike Taylor
Clarity Consulting |
"I searched high and low for a web-based CRM helpdesk solution, and CRMdesk exceeded my expectations on every level - well done!" Joe Mihaljevic
Sydney City Toyota |
"Great system! Makes my job easier.
Thanks and keep up the good work, this is by far the best system I have used." Kevin O'Toole
Sprite Software |
"Incidentally I must say that I am delighted with the price, service and quality of the CRMdesk." Ollie Sheridan
Computer Security Technology |
"I'm quite impressed with a quick look. Dealing with you is a pleasure compared with some of the other vendors out there." Henry Silcock
Mikros Systems Corporation | |
| Customer | Please explain the frustrations you experienced with other customer support solutions prior to adopting CRMdesk. | Please explain why you chose CRMdesk as your customer support, help desk and knowledgebase management solution. | Please tell us three reasons you are happy with CRMdesk and/or our support. | How do you, your business or your customers benefit from CRMdesk's service? |
Frank Gwynne
Business Process and IT Manager
Pharmacybrands Ltd | We had been looking for something to get us started that didn't require huge startup costs and configuration. Nothing presented itself. | CRMdesk gives us all the functionality we need to provide support, visibility, accountability in an easy to use interface at a fraction of the cost it would take to build it ourselves. | Ease of Use Flexibility Cost per user. | We have seen a number of enhancements to CRMdesk since adopting a few months ago. It seems CRMdesk listen to customers feedback. I get the strong impression from your responses that we are your only customer! That's great by me. |
Ellen Thompson
CEO
4 Walls | No focus on CRM software. Everything was through Act! and not web-enabled. Customer support issues would get lost in email. | We were looking sub $100 per month for 5 users, and CRMdesk had the best feature set. We were also impressed with service during the trial. | Responsive to our support requests, including feature requests. We are customer service driven, and we value that you are, too. | Streamlines workflow, enables tracking on customer care transactions, enables customer self service, enables assignment of tasks to anyone, thus increasing flexibility with workforce. |
William Grigoratos
SwipeClock | Definitely NOT having everything in one place. The Search function of CRM is exorbitant, the questions section is easily managed and organized, and the KBase back end is awesome. | This was out of my control. But I know the owners LOVE the price, and all the features packed in. | 1. Simplicity - this is primary, because I can easily handle 30-70 requests daily 2. Pricing - For all the features that come with it, the $$$ to feature ratio is quite nice. 3. Support - Less than a day to get an answer. What a novel idea! | It's how we run our support...no other way. Our success with our 3600+ clients runs 100% through CRMdesk. |
