Online help desk system
By focusing attention on delivering services, your company or organization can add
true value with a reduced budget. Online help desk system is a customer support system
that allows support team or support agents to manage and analyze customer issues and
questions through Internet.
Why you should use help desk software?
Your business always base on customers satisfaction. Nowadays for making your customers
happy you have to communicate with them, receive their requests, questions, issues and
react to all this information very quickly. Your support agents have not to miss any
customer ticket. Support team have to solve all customer problems which may be connected
with product or services offered by your company. That’s why many companies use special
help desk software to track, collect and assign customer questions.
This help desk software may be called trouble ticket software, support desk system,
service desk system or support ticket system.
CRMdesk help desk for Customer Support Agents
CRMdesk web based help desk is created for customer support agents. Help desk software
is built around the workflow of the customer support staff. Using support system your
support agents focus their attention and work on customer issues but not on managing
e-mail letters from the customers. All information is centralized in help desk system
and leveraged online by support agent. An intuitive web-based interface allows customer
support staff to handle customers' questions and requests promptly and completely.
CRMdesk help desk for Customers
Due to CRMdesk help desk your customers may communicate with your support agent
directly on your web site. When a customer want to write an issue or trouble he or she
may do it on your web site, because your help desk support system is embedded in your
site, so customers even don’t know that they use CRMdesk help desk. Also they can see
the list of their questions and issue discussion thread. Because of hosted customer
support software a customer is informed about the issue solving in better and
Organize Self-service customer support in your help desk system
Your customers often have similar questions or issues, therefore you should optimize
your customer service tools. CRMdesk support ticket system provides very helpful
self-service customer support tools for your support agents and customers. Support team
may create a customer knowledgebase based on collected customer issues. This
knowledgebase is the self-service customer support tool that includes FAQ, Idea Exchange
section and discussion forum. You customers may find the answers for their issues and
question in knowledgebase and don’t address their request to support agent. Also
self-service customer support tools provide special virtual place and communication
environment for forming support community.
Trouble ticketing tracking
The goal of using CRMdesk is that all customer requests must be solved as quickly
and completely as possible. All received customer requests, questions or issues are
captured in help desk and have their own ID number assigned by CRMdesk help desk system.
With ID number any customer request become a ticket and support agent may track customer
ticket. Using CRMdesk help desk system support agent knows the status of the ticket and
responsible person. The support ticket system will keep track of customer issues and fix
all changes of the issue or ticket: status, responsible person, etc.
CRMdesk help desk system benefits.
Even if your company considers the traditional physical or phone-based customer support
very essential in your business it is also very important to follow the worldwide trends
and include information technologies in your business. Online help desk will help you to
cover and make happy customers those prefer to communicate in simple and interactive way
straight from the web. CRMdesk hosted help desk software is completely web based. That's
why all your customers may communicate with you support team in spite of their location
and time zones. CRMdesk has many state-of- the-art features from ticket tracking till
community support. Online helpdesk software allows users to perform all tasks across
the customer support lifecycle quickly, easily, and conveniently, from any Internet
enabled PC or handheld device.
SaaS based help desk system
CRMdesk help desk is a hosted help desk solution that is free from traditional IT
headache. Because this online helpdesk system is delivered via SaaS (Software as a Service)
cloud. No software needs to be installed. All features are accessible via the Internet.
Your support agent may be in any part of the world and communicate with the customers from
other part of the world.
- efficient web-based help desk software
- reliable, scalable and secure
- help desk solution for customer support management
- help desk ticket system integrated with your website
- hosted customer support software that reflects your own branding completely
- trouble ticket software or capturing and tracking customer issues
- self-service customer support tools that involve your customers in support community
- support ticket system which is built around the workflow of the customer support staff