Reopening Questions

Definition

Reopening a closed question is changing its state from ‘closed’ to ‘open’.

Usage

Questions may be reopened by customers who believe the support team’s replies have not completely resolved the issue or by the Support team in order to update a closed question (reply, edit, move) to ensure a higher degree of customer satisfaction.

Questions may be closed individually (described below) or collectively.

Path

Questions tab – Closed

Procedure

Select the question in the list and click the Reopen button or access the question’s details view page and click the Reopen button.

Next: Deleting Questions