Reopening Questions
Definition
Reopening a closed question is changing its state from ‘closed’ to ‘open’.
Usage
Questions may be reopened by customers who believe the support team’s replies have not completely resolved the issue or by the Support team in order to update a closed question (reply, edit, move) to ensure a higher degree of customer satisfaction.
Questions may be closed individually (described below) or collectively.
Path
Questions tab – Closed
Procedure
Select the question in the list and click the Reopen button or access the question’s details view page and click the Reopen button.
Next: Deleting Questions