Moving Questions

Definition

Moving a question means allocating it to another product and/or area. Technically speaking, moving is changing the value of the Category field in a question’s database record.

Usage

Questions are moved when initial product and/or area assignment is not correct. This is especially related to areas since customer’s issues classification not always coincides with the support team’s internal conventions.

Questions may be moved individually (described below) or collectively.

Procedure

Select the question in the list and click the Move button or access the question’s details view page and click the Move button.

On the move page, you can view the complete up-to-date discussion thread. Use the move form to change the question’s Category in the Category field

To save your changes, click the Submit button.

Automatic e-mail notifications are generated according to notification settings when applicable.

Next: Linking Questions